Some faults can wait. A failed door controller on a secure floor, a dead camera covering a cash handling area, or a downed link between comms rooms cannot.
We provide 24x7 response against an agreed SLA, with named technicians who already know the site, the platform and where the as-builts are.
What we deliver
- 24x7 fault logging with defined response and restore targets
- Remote triage before a truck is dispatched
- On-site attendance by technicians familiar with the platform
- Hardware swap-out from the managed spares pool
- Root-cause reporting after each priority incident
- Preventive maintenance visits on an agreed cycle
- Monthly SLA performance reporting
Specification
| Coverage | 24 hours, 7 days, including public holidays |
|---|---|
| Response | Priority-based response and restore targets, agreed in the SLA |
| Systems | Access control, CCTV, structured cabling, fibre, wireless, AV |
| Spares | Drawn from managed inventory where a pool is in place |
| Reporting | Incident root cause plus monthly SLA performance |
Standards we work to
Response targets are set per site criticality, not one blanket number.
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Send us the drawings and the specification and we will come back with a scope, an exclusions list and a price.
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