Vendor Inventory Management

A failed access controller on a live site is a security incident, not a maintenance ticket. The difference between an hour and a fortnight is whether the spare was already in the country.

We hold and manage vendor inventory for clients running estates they cannot take offline - a defined spares pool, counted, rotated and reported, drawn down against real failures.

What we deliver

• Spares pool definition based on installed base and criticality
• Secure storage, labelling and serial-level stock records
• Consignment and client-owned stock managed separately
• Draw-down, replenishment and minimum-level alerting
• Warranty and RMA handling with the vendor
• Firmware and revision matching so spares are drop-in ready
• Quarterly stock reporting and reconciliation

Specification

Stock types	Client-owned, consignment and 369-held buffer stock
Tracking	Serial-level records with make, model and firmware revision
Replenishment	Minimum-level triggers with agreed lead time
Warranty	RMA raised and tracked with the vendor on the client's behalf
Reporting	Quarterly reconciliation and installed-base alignment

Standards we work to

Sized against the installed base, not against a generic percentage.