Remote sites and colocation halls create the same problem: something needs a pair of hands in a room that is a long way from anyone who understands it.
We provide local technicians for remote hands and break-fix work - patching, swaps, reboots, diagnostics and rectification - working to the client's instructions and reporting back with evidence.
What we deliver
- Remote hands - patching, reboots, cabling and physical checks
- Hardware swap-out and RMA handling
- Fault diagnosis with photographic and test evidence
- Cabling rectification and labelling correction
- Equipment install, move and decommission
- Working to the client's runbook and change process
- Ticket-level reporting with time and evidence
At a glance
| Coverage | Auckland based, nationwide attendance |
|---|---|
| Response | Agreed per site criticality, 24x7 available |
| Evidence | Photographic and test evidence per ticket |
| Process | Working to the client's own runbook and change control |
| Reporting | Ticket-level record with time, actions and outcome |
Proof
- Evidence returned with every ticket
- Works to the client's change process
- 24x7 available where the SLA requires it
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