Security Operations Centre (SOC) Services

Physical security generates alarms constantly. The value is in separating the door left ajar from the door forced at 2am, and in being able to prove afterwards which was which.

We monitor access control, CCTV and alarm platforms, respond to defined event types, and keep the evidence trail intact for the client's own investigations.

What we deliver

• Access control, intrusion and duress alarm monitoring
• CCTV verification of alarm events
• Defined response procedure per event type
• Escalation to client security, guarding or emergency services
• Evidence capture and retention to the client's policy
• Cardholder and access-level administration
• Incident reporting and monthly review

Specification

Platforms	Gallagher Command Centre, Inner Range Integriti, integrated CCTV
Events	Forced door, door held, duress, intrusion, tamper, system fault
Response	Documented per event type and agreed with the client
Evidence	Captured and retained to the client's retention policy
Privacy	Handled under the Privacy Act 2020

Standards we work to

Monitoring service - not a licensed guarding or patrol service.