Most outages are visible before they are reported. A link flapping, a switch running hot, a UPS on battery - the data was there, nobody was watching it.
We provide monitoring and first-line response so faults are picked up, triaged and escalated before they become an outage the business notices.
What we deliver
- Monitoring of network devices, links, environmental and power alarms
- Threshold and alert configuration tuned to the site
- First-line triage and remote remediation
- Escalation to the client's team or to field attendance
- Incident logging with timeline and root cause
- Capacity and performance trend reporting
- Monthly service review
Specification
| Monitored | Switches, links, UPS, environmental, security head-end |
|---|---|
| Hours | 24x7 or business-hours, as agreed |
| Response | Remote triage first, field dispatch where required |
| Escalation | Defined path agreed with the client, not improvised |
| Reporting | Incident log, root cause, monthly trend review |
Standards we work to
Scoped to what the client actually needs watched, not everything.
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Send us the drawings and the specification and we will come back with a scope, an exclusions list and a price.
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